Service Call Satisfaction Survey

At Galbreath and Sons, customer service is paramount. We value your experience and make sure that we’re continually improving our working relationship with our customers.

Fields marked with a "*" are required to send this form.

Your Information

How well did we do?

1. Did we respond quickly to your needs?

 Yes, you were great! Yes, but could have been a bit better. I'd have to say OK No, not satisfied. N/A

2. Were you totally satisfied with your service?

 Yes, you were great! Yes, but could have been a bit better. I'd have to say OK No, not satisfied. N/A

3. Were you totally satisfied with your installation?

 Yes, you were great! Yes, but could have been a bit better. I'd have to say OK No, not satisfied. N/A

4. Was everyone you came in contact with courteous, pleasant, and helpful?

 Yes, you were great! Yes, but could have been a bit better. I'd have to say OK No, not satisfied. N/A

5. Were you totally satisfied with the work area being left neat and clean?

 Yes, you were great! Yes, but could have been a bit better. I'd have to say OK No, not satisfied. N/A

6. If you received new equipment, were all warranties delivered to you in a totally satisfactory format?

 Yes, you were great! Yes, but could have been a bit better. I'd have to say OK No, not satisfied. N/A

7. Were your questions answered to your total satisfaction?

 Yes, you were great! Yes, but could have been a bit better. I'd have to say OK No, not satisfied. N/A

8. Would you recommend us to a friend?

 Yes, absolutely  No way  Maybe

9. I said before that our goal was your TOTAL SATISFACTION. Overall, from all the contact you have had with us, what is the level of your satisfaction with our work?

 Totally Satisfied. Mostly satisfied. Just okay. Definitely not satisfied. Disappointment.

A little more

What prompted you to call us?

 Television ad Radio ad Yellow Pages Direct Mail Newspaper Word of Mouth Our Trucks Internet Search Engine Hotlink from another website I am a customer already

Why did you place your order with us?

 Availability Most Value for Money Price Field Representative's Presentation Engineering of Installation Reputation of Company Availability of Quality Service Best Approach to Problem

May we use your response to show others your level of satisfaction?

 Yes No

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